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Returns & Exchanges

We want you to love every piece you get from Silk & Lace, but we totally get that sometimes the fit or the vibe just isn't what you expected. Since we're a small, independent studio, we have a straightforward policy to keep things moving smoothly for everyone — and returns and exchanges are always free.

The Essentials

  • 30-Day Window (US Customers): You have 30 days from the date of delivery to get your return started.
  • 14-Day Right of Withdrawal (EU/UK Customers): If you are located in the European Union or the United Kingdom, you have the statutory right to cancel or return your order within 14 days of delivery for any reason, no questions asked.
  • No Restocking Fees: We believe in upfront transparency, which means you will never be charged a restocking fee for any eligible return.
  • No Final Sale Exclusions: Unless explicitly marked otherwise at the absolute time of a unique vault event, we do not restrict standard boutique items as "final sale." We want you to feel confident trying our pieces!
  • Original Condition: To be eligible for a return, your item must be unworn, unwashed, and in the same condition that you received it.
  • Tags On: Please keep those tags attached! Items returned without the original tags cannot be accepted.

How Returns Work

If you need to send something back, just shoot us an email at info@silkandlaceboutique.com. For EU customers exercising their 14-day right of withdrawal, you may notify us via email or by using a clear written statement before the 14-day period expires.

  • Return Shipping — On Us: Returns and exchanges are completely free. We'll send you a prepaid return shipping label, so there's no cost to you and no need to track down your own carrier.

Exchanges

If the piece is perfect but the fit is off, we'd love to help you get the right size.

  • The Swap: Exchanges are free both ways — we'll send you a prepaid label to return your original item, and cover shipping on your new size or replacement at no cost to you. It's our way of making sure you end up with a piece you actually love.
  • A Note on Original Designs: Because our original Silk & Lace designs are made in small, intentional batches, we can only offer exchanges while supplies last. If your size is out of stock, we'll work with you to find a solution or issue a refund.

Refunds & Support

Once we receive and inspect your return, we'll drop you an email to let you know it arrived. If approved, your refund will be processed back to your original payment method automatically. For EU right of withdrawal returns, we will process your full refund (including standard outbound shipping costs, if applicable) within 14 days of receiving your cancellation notice or proof of return shipment.

  • The Lab Campaign Protection: Because our custom design funding campaigns are launched in limited, intentional production runs, a full refund will be automatically issued back to your original payment method for any "Lab" backing that does not meet its final campaign backer goal. Your support is completely risk-free!

If you have any questions feel free to reach out to us at info@silkandlaceboutique.com. We will get back with you as soon as possible, usually within 24–48 hours.