FAQs
Welcome to Silk & Lace Boutique’s FAQ page! We’re answering our most asked questions.
How do I find my size?
Most of our product sizing information can be found in the description on the product page. We also have a handy-dandy sizing chart you can refer to, featuring a list of sizes from our more popular brands. 📏
Most of our product sizing information can be found in the description on the product page. We also have a handy-dandy sizing chart you can refer to, featuring a list of sizes from our more popular brands. 📏
Do you offer returns?
We offer returns on items that are not as described or defective. Please refer to our return policy for more details.
We offer returns on items that are not as described or defective. Please refer to our return policy for more details.
Can I exchange an item?
Due to limited inventory, we do not allow exchanges via support. If an item does not fit and you need another size, please return the item and then re-purchase in the size you'd like.
I have a promo code, how do I use it?
Promo codes can be applied at checkout in the "Discount Code" box.
Promo codes can be applied at checkout in the "Discount Code" box.
Do you have a storefront?
No, we are an online only boutique. We do hope to have a physical location in the future. #Goals ✨
No, we are an online only boutique. We do hope to have a physical location in the future. #Goals ✨
How often are items re-stocked?
Depends on the items and our suppliers. Most items are restocked weekly, and we get new inventory multiple times a week. If you have questions about a specific item don't hesitate to ask!
Depends on the items and our suppliers. Most items are restocked weekly, and we get new inventory multiple times a week. If you have questions about a specific item don't hesitate to ask!
Where do you source your clothing from?
Ah-ah! Real magicians never reveal their secrets—wait, we're no magicians. 😅 90% percent of our clothing is sourced from domestic fashion designers primarily based in Los Angeles, CA, and NY. We do have a few suppliers in China known for making clothing for some top name brands you probably know and love 😉
Ah-ah! Real magicians never reveal their secrets—wait, we're no magicians. 😅 90% percent of our clothing is sourced from domestic fashion designers primarily based in Los Angeles, CA, and NY. We do have a few suppliers in China known for making clothing for some top name brands you probably know and love 😉
Why do some products have different sizing chart information?
We source our products from a wide variety of fashion designers, and they all have their own way of sizing their items. We prefer to keep the original designers' sizing information instead of trying to convert it, ensuring more accurate sizing.
We source our products from a wide variety of fashion designers, and they all have their own way of sizing their items. We prefer to keep the original designers' sizing information instead of trying to convert it, ensuring more accurate sizing.
You mentioned you make donations with 10% of monthly profits, where does that money go?
That depends! We don’t want to settle on one organization or charity when needs often change and there is love to be spread in more than one place. Churches, natural disaster recovery, children's hospitals, homeless shelters, and animal shelters are just some examples of places we donate to. Recipients usually change monthly or based on priority. If you’d like to know where this month’s 10% is going, or would like to suggest a reputable organization or cause, feel free to ask. 💖
That depends! We don’t want to settle on one organization or charity when needs often change and there is love to be spread in more than one place. Churches, natural disaster recovery, children's hospitals, homeless shelters, and animal shelters are just some examples of places we donate to. Recipients usually change monthly or based on priority. If you’d like to know where this month’s 10% is going, or would like to suggest a reputable organization or cause, feel free to ask. 💖
Have a question you don't see here?
If you have any additional questions, please contact us. We'd be more than happy to help. 😊